JUST-ROBIN'S SHIPPING & DELIVERY POLICY

At Just-Robin's, we are committed to providing clear shipping information, dependable delivery, and responsive customer care.

ORDER PROCESSING

Orders are processed as quickly as possible after payment is confirmed. Processing times may vary depending on the product, inventory availability, supplier, weekends, holidays, and other circumstances.

Some Just-Robin's products may be shipped directly by us, while other products may be fulfilled and shipped by an approved third-party supplier.

When an order contains products from different suppliers or fulfillment locations, the items may arrive in separate packages and on different delivery dates.

STANDARD DELIVERY

Our goal for eligible standard-shipping products is approximately 3–10 business days after processing.

Delivery times are estimates rather than guarantees. Actual delivery time may vary according to the product, supplier, destination, carrier, weather, holidays, or other circumstances outside our reasonable control.

Product-specific delivery estimates shown during checkout should be reviewed before completing an order.

EXPRESS DELIVERY

Two-day express delivery may be available for an additional fee on eligible products.

Express shipping is not available for every product, supplier, or destination. A 2-day express option will only be offered when the applicable supplier and/or shipping carrier can support that service.

Selecting express delivery does not necessarily eliminate product processing time unless specifically stated.

SHIPPING CHARGES

Shipping charges are displayed during checkout when applicable. Charges may vary according to the product, package weight and dimensions, destination, supplier, and selected shipping service.

Customers will have an opportunity to review applicable shipping charges before completing payment.

ORDER TRACKING

When tracking information is available, customers will receive tracking information through the contact information provided with their order.

Please allow reasonable time for the carrier's tracking system to update after a shipping label or tracking number is created.

WHERE IS MY ORDER?

If your expected delivery date has passed, first check your tracking information for the latest carrier update.

If you still need assistance, contact Just-Robin's Customer Care by email and include your order number and a description of the problem.

We aim to respond within 24 business hours.

PACKAGE MARKED DELIVERED BUT NOT RECEIVED

If tracking indicates that your package was delivered but you cannot locate it:

Check around the delivery location, including porches, entrances, mail areas, parcel lockers, and other safe locations.

Check with household members or others who may have accepted the package.

Review the tracking information for delivery notes.

If the package still cannot be located, contact the shipping carrier and Just-Robin's Customer Care as soon as possible. We will review the available information and assist with the appropriate next steps.

DELAYED PACKAGES

Carrier delays can occur because of severe weather, transportation disruptions, high holiday volume, address problems, or other circumstances.

When a shipment is delayed, we will make reasonable efforts to help the customer obtain updated information. A carrier delay does not automatically mean that a package has been lost.

DAMAGED PACKAGES OR PRODUCTS

If your order arrives damaged, please contact Customer Care as soon as possible.

Include your order number, a description of the damage, and clear photographs of the product and packaging when appropriate. Please keep the item and packaging until we provide further instructions.

We will review the matter and provide instructions concerning a replacement, return, refund, or other appropriate resolution when applicable.

WRONG OR MISSING ITEMS

If you receive the wrong product or something is missing from your order, contact Customer Care and provide your order number and details of what you received.

Please remember that orders containing multiple products may sometimes arrive in separate packages.

INCORRECT SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you discover an address error, contact us as quickly as possible. We will attempt to help if the order has not already entered fulfillment or been shipped. Once an order has shipped, we may not be able to change its destination.

Additional shipping costs resulting from an incorrect customer-provided address may be the customer's responsibility where permitted by law.

HOLIDAY SHIPPING

During Christmas and other high-volume shopping periods, processing and carrier delivery times may be longer than usual.

Customers purchasing gifts should order early and review the estimated delivery information presented for the product and shipping method.

Just-Robin's will not advertise a guaranteed Christmas delivery date unless the applicable supplier and carrier can support that commitment.

RETURNS

Please do not return a package without first contacting Just-Robin's Customer Care.

The correct return destination may differ from the original shipping address, particularly for merchandise fulfilled by third-party suppliers.

Customers should follow the instructions provided by Customer Care and retain their return tracking number and shipping receipt.

Please see our Return & Refund Policy for additional information.

CUSTOMER CARE

Just-Robin's provides customer service by email.

For questions about shipping, tracking, damaged merchandise, missing packages, or delivery problems, contact us using the customer-service email address displayed on our store.

Please include your order number whenever possible.

Our goal is to respond within 24 business hours.

THE JUST-ROBIN'S PROMISE