Refund policy
JUST-ROBIN'S RETURN & REFUND POLICY
We want you to be satisfied with your purchase from Just-Robin's. If there is a problem with your order, please contact our Customer Care team by email. We aim to respond within 24 business hours.
Returns
Before returning any product, please contact Just-Robin's Customer Care for return instructions. Do not mail a product back without receiving return instructions from us first.
Return eligibility, return time limits, and the correct return address may vary depending on the product and supplier. Items must generally be returned unused, unworn, and in their original condition and packaging unless the item arrived damaged or defective.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible. Please provide your order number, a description of the problem, and photographs when appropriate. We will review the issue and provide instructions for a replacement, return, or refund when applicable.
How to Return a Package
Contact Customer Care first and wait for return authorization and instructions. Securely package the approved item using appropriate protective packaging. Attach the return shipping label or follow the shipping instructions provided to you. Take the package to the specified carrier and keep your tracking number and shipping receipt until your return is completed.
Important: Dropship merchandise may need to be returned directly to the applicable supplier or designated return facility. Customers should not automatically send merchandise to Just-Robin's business address.
Refunds
Approved refunds will be issued to the customer's original payment method. Processing time after approval may vary depending on the payment provider or financial institution.
Original shipping charges and return-shipping costs may be non-refundable unless the return results from an incorrect, damaged, or defective item, or unless otherwise required by applicable law.
Non-Returnable Items
Certain products may be non-returnable for health, hygiene, safety, personalization, final-sale, or other legitimate reasons. Any product-specific restrictions will be communicated where applicable.
Questions or Complaints
Please contact Just-Robin's Customer Care using the email address provided on our store. Include your order number whenever possible. We aim to respond to customer inquiries and complaints within 24 business hours.
Please contact us before shipping any return.